๐ŸŽต Cold Call Tonality

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Why Tonality Matters

When you meet people face to face, your body language helps massively.

On a call, your voice and tonality are the only body language you have.

Thereโ€™s much evidence that how you say things is more important than what you say.

Yet, itโ€™s not very easy to change how you say things.

Before we get into tips, be assured of one thing:

The BEST way to get better tonality is to practice more.

Practical Tips

Volume

The fastest way to annoy a prospect is by mismatching the volume.

If heโ€™s whispering, donโ€™t shout in their ears.

If theyโ€™re in the car shouting, donโ€™t whisper.

Attitude

Even if they themselves sound a bit down, though, they donโ€™t sound negative.

The prospect should always be curious to talk to you.

Itโ€™s like you have bottled up enthusiasm.

Two simple ways to convey this are standing and smiling as you speak.

Do NOT

Sound sarcastic, aggressive or arrogant.

Humans are excellent emotion detectors; keep these out.

You should put prospects at ease, thatโ€™s when theyโ€™ll open up.

Improving

Other than practising, call listening and roleplays are second best.

Listen to your calls at least twice per week.

I use SecondBody to roleplay tough calls on my own and listen to how I sound.

Videos

@underdogsales

Struggling to perform in your sales calls? 3 Tips for better Phone prospecting. #coldcalling #coldcall #salestips #prospecting #sales

โ™ฌ original sound – Weirdest Cold Calling Trainer
@underdogsales

If your calls are falling flat, your tonality is probably a big factor. 3 tips to make it better. #coldcalling #prospecting #salestips

โ™ฌ original sound – Weirdest Cold Calling Trainer

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